At Flipsavvyshop.com, we strive to provide high-quality products and accurate descriptions to ensure your satisfaction. However, to maintain efficiency and keep our prices competitive, we operate under a strict no returns policy.
Key Terms
- No Returns Accepted: All sales are final. Once an order is placed and processed, we do not accept returns, refunds, or exchanges for any reason, including but not limited to buyer's remorse, change of mind, sizing issues, or minor discrepancies in product appearance (e.g., due to lighting or screen variations).
- No Refunds: Payments are non-refundable under any circumstances, except where required by applicable law (see "Legal Exceptions" below).
- Damaged or Defective Items: If an item arrives damaged, defective, or not as described, you must notify us within 48 hours of delivery via email at support@flipsavvyshop.com with photos and a detailed explanation. We may, at our sole discretion, offer a replacement (if available) or store credit of equal value. Shipping costs for any replacements are the customer's responsibility.
- Incorrect Orders: If we ship the wrong item due to our error, contact us within 48 hours of delivery with proof. We will arrange for correction at no additional cost to you, subject to availability.
Customer Responsibilities
- Review Before Purchase: Carefully read product descriptions, specifications, size charts, and images before completing your order. We are not responsible for errors on the customer's part.
- Shipping and Delivery: Track your order using the provided tracking number. We are not liable for lost, stolen, or delayed packages once they are in the carrier's possession. Address any shipping issues directly with the carrier.
- Hygiene and Safety Items: For health and safety reasons, items such as undergarments, swimwear, earrings, or any sealed personal care products cannot be returned or exchanged under any circumstances, even if unopened.
Legal Exceptions
This policy complies with applicable laws. In jurisdictions where consumer rights mandate returns (e.g., certain cooling-off periods under EU law or U.S. state-specific regulations), those legal rights supersede this policy. Customers in such areas may contact us to exercise their statutory rights.
Contact Us
If you have questions about this policy or an order, email support@flipsavvyshop.com. We respond within 2-3 business days.
By placing an order on Flipsavvyshop.com, you acknowledge and agree to this No Returns Policy. We reserve the right to update this policy at any time without prior notice; the version on our website at the time of purchase applies.